Must Stay Again Booking Terms
1. Your Booking
1.1. Your booking is with Must Stay Again, a trading name of LD Online Limited.
1.2. These terms apply to all direct bookings and supplement any third-party platform terms (e.g. Airbnb, Booking.com).
1.3. A booking is confirmed, and a legal contract formed, once payment has been received and processed.
1.4. The booking is for short-term leisure or business use and does not constitute a tenancy.
1.5. At least one guest must be over 18 and present throughout the stay.
1.6. Maximum occupancy is indicated on the property listing (plus one infant). Additional guests are not permitted without prior written approval.
1.7. Bookings may not be transferred, sublet, or reassigned without written permission from MSA.
2. Payment, Fees & Cancellation
2.1. A cleaning fee is applied to all bookings and will be listed on the property page.
2.2. A £150 security deposit is pre-authorised on your card 48 hours before arrival. This is not charged unless required for damages or breach of terms.
2.3. Cancellation Policy (direct bookings):
- 14+ days before arrival: full refund
- Less than 14 days: non-refundable unless rebooked
2.4. Third-party platform cancellation policies override the above.
2.5. In the unlikely event we must cancel your booking, a full refund will be provided.
3. Check-In / Check-Out
3.1 Check in time is 3pm, and check out time is 10am unless otherwise agreed
3.2 Late check-out without approval will incur a £70 fee.
3.3 Early check-in/late check-out may be possible on request for a fee.
4. During Your Stay
4.1. The property will be professionally cleaned with towels, linen, and some essentials provided.
4.2. You agree to:
- Not smoke inside the property (designated outdoor areas only)
- Not host parties, events, hen/stag dos
- Avoid excessive noise, especially between 10 PM and 7 AM
- Treat the property and its contents with care
- Return all keys and fobs at check-out
4.3. Noise Monitoring:
A Minut device monitors sound levels (not audio). You’ll be alerted if noise exceeds limits. Repeated violations may result in termination without refund.
4.4. Right of Entry:
MSA reserves the right to enter in the case of emergency, suspected breach, or essential maintenance.
4.5. Commercial Use:
The property may not be used for unauthorised content creation, photography or filming.
5. Pet Policy
5.1 Bringing a pet must be agreed in advance.
- One dog under 15kg is allowed with prior approval
- Dogs are not permitted on furniture or in carpeted areas
- Guests must clean up all mess (indoors and outdoors)
- No pet items are provided – please bring your own
- A £40 pet fee applies and must be paid before arrival
- Additional cleaning/damage will be charged if needed
6. Damages & Extra Charges
6.1 The following charges apply if applicable:
- Lost key/fob: £100
- Excessive cleaning: £30/hour
- Smoking indoors: £100
- Late check-out without approval: £70
- Emergency call-out: £100
7. Utilities, Wi-Fi & Lost Property
7.1 Wi-Fi and utilities are provided but may be disrupted by external factors. We are not responsible for items left behind.
7.2 Found items will be held for 14 days and returned upon request at your expense.
8. Privacy & Identification
8.1 Your personal data is processed in line with GDPR.
8.2 International guests will need to provide passport details and onward travel info per UK law.
9. Contact & Support
9.1 For issues during your stay, please contact us using your booking platform or the number provided.
9.2 Formal complaints can be sent to our guest support email and will be addressed within 7 working days.
10. Legal
This agreement is governed by the laws of England & Wales. Must Stay Again is a trading name of LD Online Limited. Our liability is limited to the total value of your booking, except in the case of personal injury caused by negligence.